We’re sorry to hear you are having issues with your item. If you’ve received a product that appears faulty you have up to 7 days from arrival to return your item. If you would like a refund for any other reason you have up to 14 days to return. Please note, Due to the nature of our products we carefully inspect all our products to ensure it is returned in the original condition and packaging. If you have received the incorrect item please do not take it out of its packaging as we may not be able to offer you a refund. Refunds are are to be funded by the Consumer and all returns must include the proof of purchase slip. For further assistance please email Contact@wowgirlcosmetics.co.uk.